FAQs

 

What types of products do you offer?

Valor Essence specializes in a curated selection of stylish and comfortable women's fashion. Our offerings include trendy pieces such as sweaters, dresses, and other apparel that seamlessly blend warmth and elegance, suitable for both office wear and casual outings.

How can I determine my size when purchasing clothing?

To ensure the best fit, we recommend consulting our size guide available on each product page. This guide provides detailed measurements for each size, allowing you to select the most appropriate option based on your body measurements.

What is your return policy?

We have a 30-day return policy. Items must be in their original condition, unworn or unused, with tags attached, and in their original packaging. To initiate a return, please contact us at t.mana3026@gmail.com.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Do you offer exchanges for items?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product once the return is accepted.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us for clarification.

What should I do if my item is damaged or incorrect?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us as soon as possible at t.mana3026@gmail.com so we can address the issue promptly.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

How can I contact customer service?

You can reach our customer service team via email at t.mana3026@gmail.com. We strive to respond to all inquiries